CASH ON DELIVERY NATIONWIDE! - FREE SHIPPING NATIONWIDE

FAQs

1. Do I need a credit card to purchase?

No, credit card is not a requirement to make a purchase. You can place your order online and select "Cash on Delivery" to checkout and you will receive an e-mail containing the details of your order as well as the payment options.


2. Is there a fee to send my payment?

No, because we offer Cash On Delivery and Free Shipping.


3. What is the payment cutoff time?

No Payment Cut-Off.

4. After I send the payment, how long should I wait for my order to arrive?

Allow 3-5 working days for delivery. We ship Mondays to Sunday except holidays. We will also send an e-mail with the tracking number so you can check the status of your order directly via the LBC Website or by calling the LBC 24/7 Customer Service Hotline.
  • (NCR) 858-5999
  • (Provincial) 1-800-10-8585999


5. What is COD?

Cash On Delivery (COD) is a type of transaction in which payment for an order is made at the time of delivery. We can accommodate Cash On Delivery nationwide as long as the shipping address is serviceable by our partner courier, LBC. Minimum order for COD is Php 1,000.


6. What courier company will deliver my order?

Our official carrier is LBC Express. Delivery can be Door-To-Door or arranged to pick up at LBC branch (client to provide complete LBC branch info).


ACTION RETURN TO SENDER
1st RTS 2nd RTS 3rd RTS
  Re-deliver free free charge SF
  Change Address charge SF charge SF charge SF
  Pick Up @ LBC Branch (not applicable for COD) charge SF charge SF charge SF


7. Is my package/order insured?


We've got you covered! Your purchase comes with a free insurance coverage with our partner courier (LBC) so you don't need to worry about any loss or damage to the package or its contents incurred during shipping.

Insurance is applicable for local (Philippines) deliveries only.


8. Order Cancellation/Refund/Replacement Policy

For damaged items, customer should report incident (with proof) within 7 days upon delivery of order for replacement. Otherwise, order is considered in good condition and no replacement will be accommodated.

If client changed his mind and decides to cancel the order, full refund is not possible. Only items in good condition (and sealed) can be processed for refund (90% of the total cost less any charges/fees incurred for processing the refund). For delivered orders, client will shoulder the cost of shipping the products back to us. Refund will be processed once we receive the items back.

*Refund is processed within 3-5 business days.

 9. If I am abroad, how will I receive my orders?


We can ship orders internationally via EXPRESS MAIL SERVICE (EMS), subject to Customs Clearance. Shipping fee will be based on the weight of the orders.

International Shipping and Handling Reminders
  • EMS delivery is within 7 to 10 working days.
  • It is the client's responsibility to ensure clearance which may include presenting of documents showing that he/she is authorized to import such products (requirements may vary depending on the country) and direct coordination with the Customs.
  • The client is also to shoulder the fees and/or taxes that may be incurred during the clearance process.
  • It is the customer's responsibility to track the orders through the respective Postal Service Customs or Website of their country. You can send us an email for assistance if you are having problems tracking your orders or if there are any delays on delivery.
  • There are instances where shipping/delivery is delayed due to strict Customs and Post Office clearance and may require that the consignee (receiver) pick up the package directly at the Post Office.

For more questions, please email us at onlineshippingcart@gmail.com